Cookie and Similar Technologies Policy

1. INTRODUCTION

This Cookie and Similar Technologies Policy (“Cookie Policy”) explains how WHISTLE AFRICA TOURS AND EVENTS, through the Safari Wallet KE mobile application, website and related digital services (“Platform”), uses cookies and technologies that perform similar functions.

Because Safari Wallet KE is a mobile application and digital service, the technologies used may not always be traditional browser cookies. Depending on the Platform and technology environment, we may use software development kits (“SDKs”), pixels, web beacons, local storage, session identifiers, device identifiers, application identifiers, log files and similar technologies.

For convenience, this Policy refers to all such technologies collectively as “Cookies and Similar Technologies.”

These technologies may enable us to:

• Operate and secure the Platform;
• Keep users logged into their accounts;
• Remember selected preferences;
• Process and protect transactions;
• Detect fraud and suspicious activity;
• Understand how users interact with the Platform;
• Diagnose technical problems;
• Improve application performance;
• Measure marketing campaigns;
• Provide relevant content and communications where permitted;
• Maintain the reliability and security of Safari Wallet KE.

This Cookie Policy should be read together with the Safari Wallet KE Privacy Policy and Terms & Conditions.

2. WHAT ARE COOKIES?

Cookies are small text files or similar pieces of information that may be placed on a user's browser or device when accessing a website or digital service.

Cookies can allow a website or application to recognise a particular device or browser and remember information about previous interactions.

Cookies may be:

2.1 Session Cookies

These operate temporarily while you are using the Platform and may expire when you close the application, browser or session.

2.2 Persistent Cookies

These remain on your device for a specified period or until they are deleted or .

2.3 First-Party Cookies

These are placed or controlled directly by Safari Wallet KE.

2.4 Third-Party Cookies

These may be placed by third-party service providers whose technologies are integrated into the Platform.

3. SIMILAR TECHNOLOGIES USED IN MOBILE APPLICATIONS

Because Safari Wallet KE is primarily a digital/mobile service, we may use technologies that perform functions similar to cookies.

These may include:

• Mobile SDKs;
• Device identifiers;
• Advertising identifiers;
• Authentication tokens;
• Session identifiers;
• Local storage;
• Application storage;
• Pixels;
• Web beacons;
• Software logs;
• Crash-reporting tools;
• Analytics tools;
• Application performance monitoring technologies.

These technologies may allow the Platform to recognise a device, maintain a session, remember preferences or measure how the application is being used.

The specific technologies used may change as the Platform develops.

4. WHY DOES SAFARI WALLET KE USE THESE TECHNOLOGIES?

We use Cookies and Similar Technologies for legitimate and operational purposes, including the following.

4.1 Essential Platform Operations

Certain technologies are necessary for the Platform to function.

They may enable:

• User authentication;
• Account login;
• Session management;
• Security controls;
• Token balance display;
• Redemption functionality;
• Digital voucher generation;
• Transaction processing;
• Fraud prevention;
• Load balancing;
• Platform stability.

These technologies cannot ordinarily be disabled without affecting the functionality of the Platform.

5. SECURITY AND FRAUD PREVENTION

Safari Wallet KE may use Cookies and Similar Technologies to protect accounts and transactions against:

• Unauthorised access;
• Account takeover;
• Automated attacks;
• Fraudulent activity;
• Token manipulation;
• Suspicious transactions;
• Credential abuse;
• Bot activity;
• Other security threats.

Security technologies may collect technical information such as device identifiers, IP addresses, browser information, application information, login information and activity patterns.

This information may be analysed to identify unusual or potentially fraudulent behaviour.

Where reasonably necessary, we may restrict, suspend or require additional verification for an account or transaction where security systems identify a potential risk.

6. FUNCTIONALITY COOKIES AND TECHNOLOGIES

These technologies allow Safari Wallet KE to remember information and preferences that improve the user experience.

They may be used to remember:

• Language preferences;
• Display preferences;
• Selected destinations;
• Search preferences;
• Previously selected options;
• Application settings;
• Session preferences;
• Other user-interface choices.

Disabling these technologies may cause certain preferences to be reset each time you use the Platform.

7. ANALYTICS TECHNOLOGIES

We may use analytics technologies to understand how users interact with Safari Wallet KE.

Analytics information may include:

• Number of users;
• Frequency of visits;
• Pages or screens viewed;
• Features used;
• Time spent on particular screens;
• General navigation patterns;
• Application performance;
• Error and crash information;
• Device type;
• Operating system;
• Application version.

Analytics information helps us understand which features are useful and where improvements are required.

Where possible, analytics information will be aggregated or otherwise handled in a manner designed to reduce unnecessary identification of individual users.

8. APPLICATION PERFORMANCE AND CRASH REPORTING

We may use technical monitoring tools to identify:

• Application crashes;
• System failures;
• Performance problems;
• Slow-loading features;
• Transaction errors;
• Compatibility issues;
• Security incidents.

Such tools may automatically collect technical information from your device.

This may include device type, operating system, application version, error logs, approximate timing of an incident and technical identifiers.

This information is used primarily for maintaining and improving the reliability and security of Safari Wallet KE.

9. PERSONALISATION

Where permitted by law and subject to applicable consent requirements, we may use Similar Technologies to understand your preferences and provide a more relevant experience.

For example, the Platform may use information about your interaction with the Platform to:

• Suggest destinations;
• Display relevant tourism packages;
• Highlight services;
• Remember preferences;
• Present relevant #TripSave information.

Personalisation will be conducted in accordance with the Safari Wallet KE Privacy Policy and applicable Kenyan data-protection requirements.

10. MARKETING AND ADVERTISING TECHNOLOGIES

Where permitted by applicable law and where appropriate consent has been obtained, Safari Wallet KE may use marketing technologies to:

• Measure advertising campaigns;
• Determine whether an advertisement has been viewed;
• Measure conversions;
• Understand campaign effectiveness;
• Deliver relevant promotional content;
• Prevent repetitive advertising;
• Understand interactions with promotional communications.

Marketing technologies may be operated by third-party service providers.

Where applicable, these providers may process technical or pseudonymous information in accordance with their own privacy policies.

11. OPTIONAL MARKETING CONSENT

Marketing Cookies and Similar Technologies should not be treated as a condition for creating or maintaining your Safari Wallet KE account unless a particular technology is strictly necessary for the requested service.

Where applicable, users will be provided with an opportunity to accept or reject optional marketing technologies.

You may withdraw or change your marketing preferences through the available cookie or privacy settings.

Withdrawing marketing consent will not affect the lawfulness of processing carried out before the withdrawal.

It will also not prevent Safari Wallet KE from sending essential service communications, including:

• Transaction confirmations;
• Security alerts;
• Account notifications;
• Token purchase confirmations;
• Redemption confirmations;
• Voucher notifications;
• Legal notices;
• Important service announcements.

12. THIRD-PARTY SERVICE PROVIDERS

Some Cookies and Similar Technologies may be provided by third parties.

These may include providers of:

• Payment processing;
• Cloud hosting;
• Analytics;
• Application monitoring;
• Cybersecurity;
• Customer support;
• Communications;
• Marketing;
• Authentication;
• Fraud prevention;
• Maps and location services;
• Other technical infrastructure.

The Company may change service providers as the Platform develops.

Where third parties process personal data on behalf of Safari Wallet KE, the Company will take reasonable steps to ensure appropriate contractual, technical and organisational safeguards are in place as required by applicable law.

13. PAYMENT SERVICES

Payment providers may use their own technologies when processing transactions.

Safari Wallet KE does not control the internal cookie or technology practices of independent payment providers.

When you are redirected to or interact with a third-party payment environment, that provider's privacy and cookie policies may apply.

Users should review the relevant provider's terms before providing payment information.

Safari Wallet KE does not request users to provide their mobile-money PIN, card PIN, bank password, or other confidential payment authentication credentials through ordinary customer-support channels.

14. THIRD-PARTY TOURISM SERVICES

The Platform may integrate with or link to:

• Hotels;
• Lodges;
• Tour operators;
• Travel companies;
• Transport providers;
• Destination operators;
• Other tourism partners.

Such providers may operate their own websites, applications or booking systems and may use their own Cookies and Similar Technologies.

Once you leave the Safari Wallet KE environment or interact directly with a third-party service, that provider's own policies may apply.

Safari Wallet KE is not responsible for independent tracking technologies used by third parties outside systems under our reasonable control.

15. DATA COLLECTED THROUGH THESE TECHNOLOGIES

Depending on the technology used, information collected may include:

• IP address;
• Device identifier;
• Advertising identifier;
• Browser type;
• Operating system;
• Application version;
• Device type;
• Language;
• Approximate location;
• Date and time of activity;
• Screens or pages viewed;
• Interaction with Platform features;
• Session information;
• Error information;
• Referring source;
• General usage patterns.

We may combine technical information with information associated with your account where reasonably necessary for security, service delivery, analytics, fraud prevention or other lawful purposes.

16. PERSONAL DATA AND COOKIES

Information collected through Cookies and Similar Technologies may constitute personal data where it can identify or reasonably relate to an identifiable individual.

Where this occurs, the information will be processed in accordance with the Safari Wallet KE Privacy Policy and applicable Kenyan data-protection law.

The Company will seek to process personal data lawfully, fairly and transparently and only for specified and legitimate purposes.

17. LAWFUL BASIS FOR USING COOKIES

Depending on the nature of the technology and purpose of processing, Safari Wallet KE may rely on different lawful bases, including:

• Necessity for providing the requested service;
• Performance of a contract;
• Compliance with a legal obligation;
• Legitimate interests, where applicable;
• Consent, where required;
• Other lawful bases recognised under Kenyan law.

Not every Cookie or Similar Technology requires consent.

Technologies that are strictly necessary to provide a service requested by the user may be processed on an appropriate lawful basis other than consent.

Optional analytics, personalisation or marketing technologies may require consent depending on the circumstances and applicable law.

18. YOUR CHOICES

Depending on the Platform and device, you may be able to control certain Cookies and Similar Technologies through:

• Cookie preference settings;
• Application privacy settings;
• Device settings;
• Browser settings;
• Advertising settings;
• Third-party provider controls.

You may also contact us using the details provided in this Policy.

19. DISABLING COOKIES

If you disable or block certain Cookies, the Platform may continue to operate, but some features may not function correctly.

For example, disabling essential technologies may affect:

• Login;
• Account authentication;
• Security;
• Session management;
• Token redemption;
• Voucher generation;
• Transaction processing;
• Other Platform functionality.

For this reason, essential technologies may not be capable of being disabled through ordinary cookie-preference controls.

20. DEVICE-LEVEL CONTROLS

Mobile operating systems may provide controls allowing you to restrict certain forms of tracking or advertising.

The available controls depend on your device manufacturer, operating system and application version.

Changing these settings may affect certain functionality or personalisation.

Safari Wallet KE does not control the privacy settings provided by your device manufacturer or mobile operating system.

21. RETENTION OF COOKIE INFORMATION

The retention period varies depending on the purpose of the technology.

Session Technologies

These may expire when the session ends.

Persistent Technologies

These may remain for a predetermined period or until deleted.

Security Technologies

Certain security information may be retained for longer where necessary to investigate fraud, security incidents, disputes or comply with legal obligations.

Analytics Information

Analytics information may be retained for a period reasonably necessary for reporting, service improvement, security or other legitimate purposes.

Where information is no longer necessary, it may be deleted, anonymised or securely disposed of in accordance with our retention practices.

22. CROSS-BORDER PROCESSING

Some third-party technology providers may operate infrastructure outside Kenya.

By consenting to Cookie policy you consent to your personal data being transferred outside Kenya through Cookies or Similar Technologies.

This may include appropriate contractual, technical or organisational safeguards where required.

Further information is contained in the Safari Wallet KE Privacy Policy.

23. DATA SECURITY

We implement reasonable technical and organisational measures to protect information collected through Cookies and Similar Technologies.

These measures may include:

• Access controls;
• Authentication;
• Encryption where appropriate;
• Monitoring;
• Secure infrastructure;
• Vendor controls;
• Security testing;
• Incident-response procedures.

However, no technology or internet transmission can be guaranteed to be completely secure.

Accordingly, while we take reasonable steps to protect information, we cannot guarantee absolute security against every possible cyberattack, technical failure or malicious activity.

24. FRAUD AND ABUSE

Safari Wallet KE may use device identifiers, technical information and similar Technologies to detect potentially fraudulent or abusive activity.

This may include identifying:

• Multiple suspicious accounts;
• Automated account creation;
• Unusual login behaviour;
• Unusual transaction activity;
• Token manipulation;
• Attempts to bypass security controls;
• Malicious software;
• Other suspicious activity.

Where necessary, we may combine information from different technical sources to investigate suspected abuse.

We may restrict or suspend access where reasonably necessary to protect the Platform or users.

25. CHILDREN

Safari Wallet KE is not intended to knowingly collect tracking information from children except where legally permitted and appropriate safeguards are in place.

Where we become aware that personal data relating to a child has been collected unlawfully, we may take reasonable steps to delete or restrict such information.

Parents or lawful guardians who believe that a child has provided personal information to us may contact us using the details provided below.

26. PRIVACY RIGHTS

Where information collected through Cookies and Similar Technologies constitutes personal data, users may have rights under applicable Kenyan data-protection law, including rights relating to:

• Access;
• Correction;
• Deletion where applicable;
• Objection;
• Restriction where applicable;
• Withdrawal of consent where processing is based on consent;
• Other statutory rights.

Further information is available in the Safari Wallet KE Privacy Policy.

27. RELATIONSHIP WITH THE PRIVACY POLICY

This Cookie Policy explains the specific use of Cookies and Similar Technologies.

The Safari Wallet KE Privacy Policy provides broader information about:

• Personal data collection;
• Data sharing;
• Data retention;
• Data security;
• International transfers;
• Data-subject rights;
• Complaints;
• Legal compliance.

Where there is an apparent inconsistency between this Cookie Policy and the Privacy Policy concerning the processing of personal data, the documents should be interpreted consistently wherever possible and, where necessary, the applicable legal requirements shall prevail.

28. CHANGES TO THIS POLICY

We may update this Cookie Policy from time to time to reflect:

• Changes in technology;
• Changes to the Platform;
• Changes in third-party providers;
• Changes in our data-processing practices;
• Changes in applicable Kenyan law;
• Regulatory guidance;
• Security developments.

The updated Policy will contain a revised “Last Updated” date.

Where required by law, we will provide additional notice or seek consent before implementing material changes requiring user consent.

29. GOVERNING LAW

This Cookie Policy shall be governed by and interpreted in accordance with the laws of the Republic of Kenya.

Any dispute arising from or relating to this Cookie Policy shall, subject to any mandatory statutory rights or procedures, be subject to the jurisdiction of the competent courts of Kenya.

30. CONTACT US

For questions, concerns or requests relating to Cookies, Similar Technologies or privacy, please contact:

WHISTLE AFRICA TOURS AND EVENTS

Safari Wallet KE

P.O. Box 92 - 20100

Nakuru, Kenya

Email: safariwalletke.com

31. COOKIE PREFERENCE NOTICE

When a user first accesses the Safari Wallet KE website or any web-based component that uses non-essential Cookies, the Platform may display an appropriate notice such as:

We use Cookies and Similar Technologies

Safari Wallet KE uses essential technologies to keep the Platform secure and functional. With your permission, we may also use optional technologies for analytics, personalisation and marketing.

You can accept all, reject optional technologies, or manage your preferences.

[ACCEPT ALL] [REJECT OPTIONAL] [MANAGE PREFERENCES]

Essential technologies necessary for the requested service may continue to operate regardless of the user's optional preferences.

32. COOKIE PREFERENCE CENTRE

Where technically available, the Safari Wallet KE Cookie Preference Centre may provide users with the following categories:

STRICTLY NECESSARY

Status: Always Active

Used for:

• Authentication;
• Security;
• Session management;
• Account functionality;
• Transaction functionality;
• Fraud prevention.

These technologies cannot ordinarily be disabled because they are necessary for the Platform to function.

FUNCTIONAL

Optional

Used to remember:

• Preferences;
• Settings;
• Language;
• User-interface choices.

ANALYTICS

Optional

Used to understand:

• Platform usage;
• Performance;
• Errors;
• Feature engagement.

PERSONALISATION

Optional

Used to improve:

• Content relevance;
• Recommendations;
• User experience.

MARKETING

Optional

Used to:

• Measure campaigns;
• Understand advertising effectiveness;
• Provide promotional content where permitted.

Users may change their optional preferences at any time where the relevant controls are available.

33. USER ACKNOWLEDGEMENT

Where a cookie or privacy preference interface is presented, selecting “Accept All” means that the user agrees to the use of optional Cookies and Similar Technologies described in the relevant preference notice.

Selecting “Reject Optional” means that optional technologies will not be used to the extent that they require consent, although strictly necessary technologies may continue to operate.

Selecting “Manage Preferences” allows the user to make category-specific choices where technically available.

A user's refusal of optional technologies will not, by itself, prevent the user from accessing the core Safari Wallet KE service unless a particular technology is necessary to provide that service.

34. NO SALE OF PERSONAL DATA

WHISTLE AFRICA TOURS AND EVENTS does not sell personal data collected through Safari Wallet KE Cookies or Similar Technologies as a commodity.

Where information is shared with service providers, such sharing is undertaken for legitimate operational, technical, security, service-delivery, analytics or other lawful purposes as described in the Privacy Policy.

35. FINAL PROVISION

By using Safari Wallet KE, you acknowledge that digital technologies may be necessary to provide a secure and functional digital service.

© 2026 WHISTLE AFRICA TOURS AND EVENTS. All Rights Reserved.